Before you fly: save the pickup instructions
Ask your provider to send the meeting point in writing, including the terminal, exit or numbered pillar, whether the driver will hold a name sign and a contact number. Save a screenshot or offline note. Do not assume that all private transfers use the same meeting location; airport taxis, app-based rides and tour coaches can have different designated areas.
After landing: follow the arrival process
Follow airport signs for immigration if required, baggage reclaim and the public arrivals hall. Check the terminal you are in and keep your phone accessible. If you need internet, use airport Wi-Fi or a local SIM/eSIM. The airport has information desks and signs that can help orient passengers if they are unsure where to go.
Contact the driver at the right time
Follow the communication plan agreed during booking. Some providers want a message after landing; others ask you to message once you have collected your luggage. A useful message is: “I have landed and am collecting my bags. I will message again when I reach the agreed meeting point.” If baggage is delayed or immigration takes longer than expected, update the provider so the driver knows what is happening.
Verify the driver and vehicle
Before entering the car, match the driver name, vehicle plate or other details with the confirmation. If the driver is holding a name sign, check that the name matches your booking. If anything does not match, call the provider using the saved contact number. Do not accept an unexpected change of vehicle or a ride from someone who cannot verify the booking.
The drive to Hoi An
The journey is often around 45–60 minutes, though traffic and the exact drop-off address affect the duration. Keep valuables with you and confirm the destination with the driver before departure. If you have a hotel inside Hoi An Ancient Town, ask about the nearest permitted drop-off point because some streets are pedestrian-only or restrict vehicles at certain times.
If your flight is delayed or changed
Send the updated arrival information as soon as possible. Before booking, ask whether the provider tracks the flight, how much waiting time is included and whether a delay fee applies. If your flight is cancelled or diverted, contact the provider before making a new transport plan. Keep the cancellation and refund terms from your confirmation.
Common mistakes to avoid
Do not send only “airport pickup” without the flight number and terminal. Do not forget to count large suitcases. Do not assume the driver can enter every street in the old town. Do not rely on a phone battery that is nearly empty; bring a charger or power bank. Finally, do not board a vehicle until the driver and car match your confirmation.
FAQ
Will the driver wait inside the arrivals hall? That depends on the provider’s service and airport rules. Confirm the exact meeting arrangement in advance.
What if I cannot find the driver? Call or message the number in your booking confirmation and stay at the agreed public meeting point.
Can the driver drop me at my hotel door? Often yes where vehicle access is permitted, but some old-town streets may require a nearby drop-off.
Should I tip the driver? Tipping is optional. If you wish to tip, decide based on the service and your preference.
CTA
Save the driver’s contact and pickup instructions before boarding your flight. For a private-car transfer inquiry, WhatsApp / Zalo +84788666627.
